Warranty and Returns
Givera stands by the quality of its watches, however, each timepiece comes with a 1-year single-use warranty. This warranty covers manufacturing and assembly defects but does not cover damage/wear due to usage. If you would like to submit a warranty claim, please contact us at firstname.lastname@example.org so that we can treat you with the best of service.
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return. You will be refunded the full amount of what you paid for on the returned product/order.
**Note: purchases made prior to November 12th/21 are still eligible for the 30-day return policy.
To be eligible for a return, your item must be in the same condition that you received it (in brand new condition), and in its original packaging. You’ll also need the receipt or proof of purchase.
To begin the return process, you can contact us at email@example.com and we'll take you through the steps. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the customer is responsible to pay any shipping fees upon return.
You can always contact us for any warranty or return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We offer worldwide shipping in nearly all countries. Please note that there may be customs/duty fees for purchases delivered outside of Canada. These fees may vary depending on the country where the order is delivered to. Any potential customs/duty fees are not issued nor paid by Givera.
Please keep in mind that shipping times are relatively accurate, however they are simply an 'estimate'. Due to the situation surrounding COVID-19, please be advised that there may be potential delays, however carriers are doing their best to deliver packages on time.